Payment methods
Aftersales assistance and repairs
Benefits of registering
Can I cancel my order?
Can I change my order, add or remove items?
Can I change the country of My Account?
Can I choose a delivery date/hour?
Can I combine returns from different orders?
Can I make an exchange for a different product?
Can I receive my refund on a credit card that is different from the one I used for the order?
Can I use my own return service?
How can I delete my account?
How can I unsubscribe from the newsletter?
How do Promotional Codes work?
I am not receiving your Newsletter. What should I do?
I cannot log into My Account. What should I do?
I decided to keep my order, but have already completed the Return Form. What should I do?
I have not received my order confirmation email with in 24 hours. What should I do?
I lost my return label. Can I get a new one?
Is shopping on safe?
Ordering on
Order status
Payment security
Return policy
Shipping restrictions
Shipping times and costs
Size charts
Tax information
Technical help
What should I do if my order has not been delivered yet?
When will my credit card be charged?
Where can I check my refund status?
Where is my order?
Why can I not complete my order?
Why did items that I added to my cart disappear?
Why did you charge me twice even though I placed only one order?
Why is the amount I paid different from the amount of my order?