Brioni offers aftersales assistance and repair services for products purchased in flagship stores, as well as on brioni.com.

For products purchased on brioni.com, we kindly ask you to visit the Client Service or Contact Us pages and to fill out the contact form, selecting from the drop down menu the topic that describes your issue as contact reason. Our service team will assist you with your query.

For products purchased in a Brioni boutique, we invite you to contact the nearest store at your convenience for further assistance. As an alternative, you can fill out the form in Client Service or Contact Us pages.

For products purchased from a wholesale partner, aftersales service requests need to be directed back to the wholesale retailer from which the product was originally bought.

Create an account to access exclusive areas and services dedicated to our customers, such as My Account with details on order history, possibility to easily initiate returns and manage shipping addresses.

When you register, you can choose your country of residence. This will not prevent you from shipping your order to another country. Please remember the navigation country is to match the shipping destination for fiscal reasons.

You can request to cancel your order up to the time it is shipped, by contacting our Client Service.

Once an order has been confirmed, it cannot be cancelled. The order can be returned as indicated in our Return Policy.

Once an order has been confirmed, it cannot be modified.

To purchase additional items, please place a new order. You can return items following our Return Policy.

Please contact us to transfer your account to another country of residence.

It is not possible to choose a specific date and hour.
We advice to contact DHL (www.dhl.com) via "track my shipment" functionality to check the option for a specific delivery timining.

Orders may be delivered from different Brioni locations. For tax compliance reasons, each return is to be shipped to its individual address as indicated on the return label already available in the parcel.

You can find more information about our return procedures on the ”Shipping and Returns” page.

To exchange a product, please return it and place a new order. Once the return is accepted, we will reimburse the according amount.

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

Please contact us to cancel your account.

You can unsubscribe at any moment by clicking on the unsubscribe link at the bottom of our newsletters. This will open a webpage where you can confirm your unsubscription.

It may take a few days to process your choice, and you therefore may receive a few more newsletters before your unsubscription is completed.

The Promotional Codes of brioni.com give you access to exclusive promotions and initiatives.
Enter the code in the promotional code field at Checkout and click "Apply". Only one Promotional Code can be applied by order.

If the code turns out to be invalid, verify the applicable dates and categories.

We suggest checking if "newsletter@email.brioni.com" is added to the safe senders list of your e-mail account; Your anti-spam filter settings might block the reception of our newsletters.

Please contact us for further assistance.

If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.

Please contact us for further assistance.

We are glad you decided to keep your purchase. You do not have to do anything and there is no need to contact us.

We suggest checking if "shop@brioni.com" is added to the safe senders list of your e-mail account; Your anti-spam filter settings might block the reception of our emails.

Please contact us for further assistance.

If you lost the pre-addressed return label provided within the parcel, you can easily print a new one as the last step in the return section on My Account page.

For further assistance, please contact our Client Service.

We operate according to the guidelines of the World Health Organisation and the competent authorities and constantly ensure that hygiene and sanitary standards are respected.

Subscribe to our Newsletter and you can be among the first to discover the latest news from brioni.com.

To make purchases on brioni.com, it is not necessary to register. However, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search
To browse our catalogue, select a category from the navigation menu or discover our selections on the Home Page. To find something more specific, use our filters or the website's internal search.

Product information
On each product page, you will find all available sizes and colours, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order:

• from the item page, select the desired size of the product
• add the product to your Shopping Bag
• once you have finished shopping, click on Shopping Bag
• select a shipping method and a payment method
• enter your shipping details and on the following page, your payment details
• check that the information you entered is correct and click "Place order".

Within several minutes, you will receive a confirmation e-mail. As soon as the order is shipped, we will notify you with a confirmation e-mail.

Order being prepared: the order has been confirmed and we have already sent a confirmation e-mail with the Order Number.

Order is shipped: the order has left the Brioni premises and it is underway. You will receive a confirmation e-mail with the parcel's tracking number.

On brioni.com, every purchase is made with maximum security thanks to the use of VeriSign and ATW-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

We usually process returns within 3 business days of their arrival at Brioni; once your return has been accepted, we will immediately request your reimbursement and send you a confirmation e-mail.
The time needed to process your refund may vary based on the payment method used.
Credit Card: our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the credit card issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Acceptance Confirmation e-mail.

You can use a different courier than the one that delivered the package.
Please send the return to the following address:
YOOX NET-A-PORTER GROUP
Interporto di Bologna
blocco 9.5
40010 Bentivoglio (BO)
Italy

If you do not use our return label, Brioni Online Store is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service.

Additionally, if you paid shipping fees for your order, we will reimburse you the equivalent of a Standard delivery.

At this time we are unable to ship orders to General Delivery, P.O. Boxes and Poste Restante. Orders made to any of these addresses will be cancelled.

The country of your delivery address must correspond to the country website in which you placed your order.

You can find detailed shipping times and costs in every product page and at Checkout.

Deliveries are made during office hours from Monday to Friday with the exception of holidays. The courier will make 3 delivery attempts; after the third attempt, the order will return to our stock location.
All shipments are directly managed by our logistics partners and we are therefore unable to modify delivery times.

Brioni offers you the possibility to pick up for free the items you ordered online in a store.

During checkout, select "Ship to a Brioni store" and choose which boutique you would like to have your order delivered to. You will receive an email as soon as your order is ready for collection.

To pick up your order, you will need to bring:

• Your valid ID
• The shipping confirmation email, either printed or digitally

If someone is collecting an order on your behalf, they must bring:

• A copy of your valid ID
• Their valid ID
• The shipping confirmation email, either printed or digitally
• Letter of authorisation dated and signed by you

Item have to be collected within 15 days of delivery to the store. Failing this, your order will be returned and we will issue a refund.

The size shown on the item's label is indicated on every Product Page and converted into various international size charts.

Find the right fit with the help of the conversion tables, measures and guiding drawings.

Purchasing on brioni.com is reserved for end consumers. Our prices are inclusive of VAT.

Please note: once the order has been confirmed, the order details cannot be modified.

Argentina, Australia, Barhain, Chile, Iceland, India, Korea, Kuwait, Malaysia, Morocco, New Zealand, Panama, Paraguay, Peru, Qatar, Russian Federation, Saudi Arabia, Singapore, South Africa, Taiwan Region, Thailand, Turkey, Ukraine, United Arab Emirates, Venezuela
Purchasing on brioni.com is reserved for end consumers. Our prices are excluded of VAT.

For each order, Brioni will issue an invoice, which will be sent as part of the parcel you will receive.
Please note: once the order has been confirmed, the order details cannot be modified.

Duties, import taxes or other fees may be requested for your order depending on your country's import policy.

Our website is best viewed with the latest versions of the major browsers.

If you experience navigation problems, we suggest to:

• Eliminate any Cookies and Temporary Files from your computer
• Verify that Javascript is enabled.

If the problem persists, please contact us with the following details:

• Your operating system (Windows Vista, Mac OS X, etc.)
• The Internet browser and version (Internet Explorer 9, Firefox, Safari,...)
• The URL that you were trying to access (for example, http://www.brioni.com).

If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status in the Order and Returns section for registered users; or by entering the Order Number from the confirmation e-mail in the courier website.
• Verify the correctness of the delivery address
• In the case of a missed delivery, contact DHL (www.dhl.com).

For further assistance, please contact our Client Service.

As soon as you place your order online, payment authorization will be requested automatically to verify credit card validity and availability of funds. The card is not charged at this time: the actual payment occurs when the order is shipped, at which point you will receive a confirmation e-mail.

You can check the status on the "My Account" page.

You can check the status of your order and track its delivery at any time.
We advice to contact DHL (www.dhl.com) via "track my shipment" functionality to check the order status.

Verify that you have correctly entered the data for your selected payment method. If you are paying with a credit card and the problem persists, we suggest contacting your credit card issuer.

Please contact us for further assistance.

Until an order is placed, items added to a Shopping Bag remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, you will receive a notification that the items are no longer available.

Brioni.com guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your credit card statement: the first entry corresponds to the payment authorization request that is made when you place the order and which will be released; the second confirms the actual charge.

The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

We strongly recommend not to use a different courier than the one that delivered the parcel.

For further assistance, please contact our Client Service.